Any questions? We'll explain everything.

We ship your order within 24 to 48 hours .

Delivery usually takes 5 to 7 business days .

You will receive a confirmation email as soon as your package is shipped.

As soon as it is shipped, you will receive an email with a tracking number .

Simply click on it to track your package in real time.

Yes, as long as it hasn't been shipped yet.

Contact us quickly via customer service: we will do what is necessary to help you.

We accept:

• Bank card (Visa, Mastercard, Amex)
• PayPal
• Apple Pay / Google Pay
• Secure 3D Secure payment

You can return an unopened and unused product within 30 days.

Consumable products (serums, cartridges, sterile patches) cannot be returned for hygiene reasons.

You just need to contact us with your order number.

Once the return is validated and received, your refund will be processed within 7 business days.

Yes.
All our devices (Dermapen, Mask LED, Hydra Pen…) are covered by a 12-month/1-year manufacturer’s warranty against technical defects.

Consumables (cartridges, patches, serums) are not guaranteed.

Our support is available 7 days a week , generally from 9am to 7pm , via email or online chat.

All you need to do is insert a sterile cartridge , adjust the depth, and then glide the device over the skin in slow, steady movements.

We always recommend using a sterile serum during or immediately after the session.

No.
The cartridges are single-use , sterile, and must be discarded after each session.

Generally, every 2 to 4 weeks , depending on the intensity and the objective (anti-aging, scars, spots…).

Microneedle patches can be used 1 to 2 times per week depending on their formulation.

Always a sterile serum (hyaluronic acid, peptides, vitamins…), specially designed for microneedling.

Absolutely avoid perfumed serums, oils, creams, exfoliating acids.

Yes, but not immediately .

Wait 24 to 48 hours to allow the skin barrier to close.

Next, the red LED can improve skin repair.

You may feel a tingling sensation, but most users find it bearable .

Bony areas (forehead, nose) are more sensitive.

No, they serve as an alternative , not a direct complement.

The patches are gentle treatments, to be used on days without microneedling.

You can see smoother, brighter skin in just a few days .

Lasting results (collagen, scars, wrinkles) generally appear after 3 to 6 sessions .

Yes.

Clinical studies show a significant improvement in texture and a reduction in scar depth after several sessions.

Yes.

It stimulates the production of collagen I and III , improves firmness and reduces fine lines.

Microneedling can help accelerate cell renewal, but it should be used with caution on skin prone to hyperpigmentation.

The red LED helps to:

• Stimulate cellular repair
• Reduce inflammation
• Improve firmness and shine

Yes : the micro-channels created allow for better absorption of the active ingredients immediately after the session.

A quality Dermapen can last for several years if it is well maintained.

The only parts that need changing are the sterile cartridges .

• 0.25–0.5 mm → texture, shine
  0.5–1 mm → anti-aging, pores
• 1–1.5 mm → scars, stretch marks

(For professional use only above 1 mm)

No
A quality LED mask remains cool and does not burn the skin, unless the mask has a heating system intentionally integrated by the manufacturer.

Yes, most are infused with hyaluronic acid, peptides, niacinamide , etc.

Yes, if used correctly, with sterile equipment and clean skin.

Avoid if you have:

• Severe inflammatory acne
• Active herpes
• Eczema/psoriasis on the area
• Recent isotrenoin treatment
• Pregnancy (as a precaution)

Redness, sensitive skin, slight micro-bleeding, tightness for 24–48 hours.

Avoid sports, sauna, steam room for 24 hours to prevent irritation.

Wait at least 24 hours .

The skin must have closed its micro-channels.

For 48 hours, avoid:

• AHA/BHA
• Retinol
• High Vitamin C
• Perfumes, alcohol, essential oils