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Frequently Asked Questions

Yes, all payments are 100% secure thanks to SSL encryption and certified payment platforms.

Your banking information remains strictly confidential and is never stored on our site.

Your order is usually shipped within 24 to 48 hours.

Delivery times are then 4 to 7 working days in France and 5 to 10 working days in Europe.

Yes, your order is shipped with a carrier suitable for your region and country.

We work with Colissimo, La Poste, Mondial Relay, GLS and DPD.

Within 24 to 48 hours, you will receive an email with your tracking number.

In case of absence, a new delivery can be scheduled for the same day or the next day.

Alternatively, your parcel can be dropped off at a collection point or at a carrier's location, depending on the carrier's rules and your region.

Yes, you can cancel your order within one hour of confirmation.

After this period, the order may already be in preparation and can no longer be modified or cancelled.

If your parcel is lost or damaged, we will find a solution quickly: reshipment or refund as appropriate.

Your satisfaction is our priority.